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Customer support

Help with delivery, billing, cancellation and the guarantee. We reply to every email within one business day.

Manage Your SubscriptionEmail supportEmail hello@curbsidesignal.com

Contact us

  • Email: hello@curbsidesignal.com
  • Mail: Curbside Signal (a DBA of PCH Exotics Inc), 1205 Aviara Pkwy Suite 325, Carlsbad, CA 92011

Manage your subscription

Manage Your Subscription opens our Stripe customer portal. There you can cancel, update your card, view invoices, and change your billing email and address. To change your plan, ZIP codes or trades, email hello@curbsidesignal.com.

How delivery works

  • You get your first file within 24 hours of purchase.
  • After that, a new file arrives every Monday by email from hello@curbsidesignal.com.
  • Each file is a CSV of the matching public permits for your ZIP codes and trades, plus a short digest.

The guarantee

Every package carries the same two rules:

  • If a month comes in under half the 8-week average permit count for your ZIPs and trades, the next month is free.
  • If a weekly file is ever late or missing, that month is free.

For Neighbor Mail, the weekly-file rule covers the weekly permit file. Postcards go out on the schedule in the Neighbor Mail promise on our pricing page.

Cancellation and refunds

Cancel anytime through Manage Your Subscription, or email us: Cancel my subscription. Cancellation takes effect at the end of the current paid period, and files continue until then. If we can't deliver your first file within 24 hours of purchase, we refund you in full. Full details are in our Terms.

Billing

Payments are processed by Stripe. Receipts come from Stripe. To update your card, view invoices or change your billing email and address, use Manage Your Subscription. You can also email hello@curbsidesignal.com and we'll send you a secure Stripe link.

Questions

When does my first file arrive?

You get your first file within 24 hours of purchase. After that, a new file arrives every Monday.

Which address do the files come from?

Every file is emailed from hello@curbsidesignal.com. Add it to your contacts so the files don't land in spam.

How do I cancel?

Use Manage Your Subscription (our Stripe customer portal) on this page, or email hello@curbsidesignal.com. Cancellation takes effect at the end of the current paid period, and files continue until then.

What does the guarantee cover?

Both rules apply to every package. If a month comes in under half the 8-week average permit count for your ZIPs and trades, the next month is free. If a weekly file is ever late or missing, that month is free.

Can I get a refund?

If we can't deliver your first file within 24 hours of purchase, we refund you in full. The guarantee gives you a free month in two cases: If a month comes in under half the 8-week average permit count for your ZIPs and trades, the next month is free. If a weekly file is ever late or missing, that month is free. If Exclusive Territory exclusivity is breached, that month is refunded in full. Otherwise, fees already paid are not refunded.

Where are my receipts, and how do I update my card?

Receipts come from Stripe. To update your card, view invoices or change your billing email and address, use Manage Your Subscription. You can also email hello@curbsidesignal.com and we'll send you a secure Stripe link.

What if my ZIP codes aren't covered?

Then we won't sell them to you. Ask for a free 10-permit sample first, and we will check the trailing 8-week permit count for your trade and ZIPs before you pay.

See also: Pricing · Terms · Privacy Policy